We want you to be completely satisfied with your purchase. If for any reason you are not happy, we make returns simple and hassle-free.

Return Window: You may return most items within 30 days of the delivery date for a full refund including your shipping cost.

Eligibility Items: must be returned in their original condition — unused, undamaged, and in original packaging where applicable. Items that arrive damaged or defective are always eligible for a full refund or replacement, regardless of condition.

How to Initiate a Return: Contact our customer support team to request a return authorization. Once approved, we will provide you with a prepaid return shipping label at no cost to you.

Return Shipping We cover return shipping costs. You will never be charged to send an item back to us.

If you have any questions regarding whether a seller is an authorized seller, please contact us at (972) 818-8200 or questions@pourri.com.